Wydawca: Wiley John + Sons

Oprawa: oprawa twarda

We all grow up believing conflict is negative, something we should avoid if at all possible. This avoidance can derail leaders, managers, and organizations. In this book, leadership consultant and former hostage negotiator George Kohlrieser applies techniques from hostage negotiation to teach business people how to deal with conflict effectively, while ensuring one never becomes a psychological "hostage." Kohlrieser explains ...